All Goods will be delivered either by Australia Post, ordinary post or shall be couriers to the Purchaser by courier post. The mode of delivery will depend upon the delivery method chosen by the Purchaser. The Seller will notify the Purchaser of delivery options and costs within 3 business days of order being placed. Any delivery times notified to the Purchaser are estimates only and the Seller is not responsible for late or non-delivery.
A delivery notification email including tracking details will be emailed to the purchaser when the goods are dispatched.
Customers are responsible for ensuring that products ordered will fit through doorways and into their premises. We cannot accept responsibility if it will not fit.
Delivery does not include unpacking or positioning or assembling items. A supplementary delivery cost for large items may apply.
If the Purchaser requests the Seller to postpone delivery of the Goods beyond the delivery date or dates specified in the order, the Seller may agree to do so if the Purchaser pays an additional fee for such postponement for storage charges.
Product delivery is generally made within 10 working days from when the order is placed, with this time frame allowing for instances where Home Direct is awaiting supplier deliveries, or stock is in short supply. The majority of orders, however, are shipped within 4 to 7 working days.
Due to the delivery schedules of our suppliers in some cases dispatch may take up to 14- 21 days. In this situation, the customer will be advised via email and given options for a refund, a voucher or to wait for the goods.